How can I add to a previously placed order?
Unfortunately once an order has been placed in our system, we are unable charge you for additional items on the same order.
However, we can easily sort this out:
|Pick-up Orders||Delivery Orders|
|1. Create another order for pick-up.|
2. Leave a note in the checkout process about the other order (include order number please).
|1. Simply create another order for pick-up.|
2. Contact us here and mention the two order numbers.
Can I reduce or cancel items on a previous order?
If you wish to cancel items or change quantities of an order you have placed, please contact us with your order number as soon as possible and we would be happy to accommodate you where we can.
Please note that all refunds have a processing time of 3-5 business days depending on your financial institution.
ZipPay refunds will be immediately reflected in your payment schedule.
Can I place an item on back order?
Unfortunately, our products sell very fast and we try our best to avoid advertising anything that is not available or in stock.
As soon as we get new stock, we usually post on our Facebook – and that would be the best place to watch for new stock.
If you did order an item that has somehow run out of stock, then our team will contact you to inform you of a refund for those items.